Fold Social Privacy PolicyLast Updated: February 1, 2026
Fold Social LLC (“we,” “our,” or “us”) is a marketing agency based in Chicago, Illinois, specializing in social media account management, content strategy, analytics reporting, and digital marketing services. This Privacy Policy explains how we collect, use, store, and protect information when you visit
www.thefoldsocial.com or use our services, including internal tools such as Fold Drive.Overview.
We respect your privacy and are committed to protecting personal and business information. We collect and use data only as necessary to operate our website, provide services, and support client relationships.Information We CollectWe may collect information you voluntarily provide when you contact us, request services, or otherwise communicate with Fold Social. This may include your name, email address, phone number, company name, job title, and details related to your inquiry or business relationship with us.
When you visit our website, we may automatically collect limited technical and usage information such as IP address, browser type, device type, pages viewed, and timestamps. This information is used to understand site usage, maintain security, and improve performance.For clients who authorize access to social media platforms (such as Meta/Facebook or Instagram), we may access business-managed account data including public post metadata and aggregated performance or engagement metrics. We only access data explicitly authorized by the business and do not access personal user accounts.
Cookies and Session Technologies
Our website and applications use cookies and similar technologies to support essential functionality, including secure logins, session management, and site reliability. Cookies may also be used for basic analytics to understand how our site is used.These cookies are not used for advertising purposes and are not sold or shared with third parties. Disabling cookies may affect the functionality of the website or internal tools such as Fold Drive.
How We Use Information
We use collected information solely to:
Respond to inquiries and communicate with clients or prospective clients Provide marketing, analytics, and account management services
Operate and secure our website and internal systemsGenerate internal reports and performance insights for authorized clientsComply with legal and contractual obligations
We do not sell, rent, or trade personal, client, or user data. We do not use data for third-party advertising, behavioral profiling, or unrelated tracking.
Data Storage and Infrastructure
All files, analytics data, and user information associated with Fold Drive are stored internally on infrastructure operated by Fold Social. Our systems run on dedicated hardware, including a privately managed Raspberry Pi server environment, and are not hosted on public consumer file-sharing platforms.We implement technical and organizational safeguards designed to protect stored data, including restricted access controls, network protections, and encrypted credentials. While no system can be guaranteed to be completely secure, we take reasonable measures to protect data against unauthorized access or disclosure.
Data Sharing
We do not share personal or client data with third parties except where necessary to operate secure infrastructure services or when required by law. Any service providers used are required to safeguard data and use it only for authorized purposes.
Data Retention
We retain information only for as long as necessary to fulfill business, legal, or operational purposes. Analytics or reporting data may be stored in aggregated or de-identified form for historical reference. Sensitive credentials and access tokens are stored securely.
Data Deletion Requests
Clients or users may request deletion of their data by contacting us. Upon verification, we will delete or anonymize applicable data within a reasonable timeframe, unless retention is required by law.
Contact for data requests: contact@thefoldsocial.com
Security
We apply reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, disclosure, alteration, or destruction. These safeguards are designed to align with the sensitivity of the data we manage and the scope of our services.
Children’s Privacy
Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be reflected by revising the “Last updated” date above.
Contact
If you have questions about this Privacy Policy or our data practices, please contact:
Fold Social LLCEmail: contact@thefoldsocial.comWebsite: www.thefoldsocial.com 